What is it?
A free and voluntary dispute resolution process in which MICI acts as an independent facilitator between the three parties involved: the complainants, the borrower executing the project, and the IDB Group.

What is its objective?
For the parties to find a collaborative and mutually agreeable solution to the concerns raised.

Desired outcome
To implement a solution, agreed upon by the parties, that resolves the concerns raised in the complaint.

What is it?
A fact-finding process, similar to an internal audit, in which MICI acts as an independent investigator.

What is its objective?
To determine whether the IDB Group has complied with its social and environmental policies and standards in designing and executing the project, and to recommend corrective measures to ensure compliance. 

Desired outcome
To implement corrective measures to bring the project back into compliance following the investigation. These measures may relate to a particular project or to the Group’s general way of operating (the application of its operational policies).