We know that filing a complaint can be confusing, difficult, and cumbersome, especially in urgent situations, when you fear imminent harm, or when you’re unsure what outcome to expect from a complaint.

With the three steps of this guide, we want to make the process easier for you and, above all, help you avoid the frustration of having your complaint denied because a necessary requirement was missing. In any case, we are here to help: if you need any clarification, don’t hesitate to contact us via WhatsApp or email.